Return Policy

Here at Scar House, we take pride in the quality and individuality of our handcrafted items. However, we understand that sometimes a product may not be what you expected. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.

​

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Commission or personalized orders are subject to review, as they are created with your specific requests in mind.

​

Please contact us to initiate a return. We will provide you with instructions on how to send the items back to us. Note that customers are responsible for return shipping costs unless the item is defective or the return is a result of our error.

​

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. We aim to process all returns within a week of receiving the item.

​

Thank you for supporting our craft, and we hope to provide you with products that meet your expectations.